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REFUND POLICY.

The Protection of Voters Rights movement highly values the support and generosity of our donors. As a non-profit organization dedicated to advocacy and electoral reform, we rely on donations to fund our initiatives. We have instituted this Refund Policy to ensure fair and transparent processing of refund requests, while also protecting the necessary utilization of funds for our mission.

1. General Policy

  • Donations are contributions made voluntarily to support the mission of promoting democratic governance and protecting electoral rights.

  • The Protection of Voters Rights is under no obligation to provide refunds for donations and reserves the right to decline any refund request at its sole discretion, especially once a donation has been processed and allocated to our ongoing advocacy work.

 

2. Grounds for Refund

 

Refunds will generally only be considered in the following limited circumstances:

  • Processing Error or Duplicate Donation: An error occurred during the transaction, such as a double charge, or the donation amount was entered incorrectly.

  • Unauthorised Transaction: The donation was made without the donor's knowledge or consent.

 

3. Refund Request Procedure and Timeframe

 

All refund requests must be made in writing and must reach us promptly after the donation.

  • Time Limit: A written refund request must be submitted within 7 (seven) days from the date the donation was made.

  • Submission: Requests should be sent via email to ngcfranco@gmail.com or by physical mail to our Chennai office.

  • Required Information: The request must include:

    • Donor’s Full Name and Contact Details (Email/Phone).

    • Date of Donation.

    • Donation Amount.

    • Clear Reason for Requesting the Refund.

    • Payment Transaction ID or Cheque/Draft number (where applicable).

 

4. Conditions for Refund Approval

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  • Tax Exemption Certificate (80G Receipt): If a tax exemption certificate (under Section 80G) has been issued for the donation, the refund cannot be processed unless the original receipt is physically returned to our office. If the receipt has been lost, the donor must provide a signed declaration stating the loss and affirming that the donation will not be claimed for income tax exemption.

  • Utilized Funds: If the donation has already been allocated or utilized for a specific project or campaign, a refund may be declined.

  • Review and Processing: All approved refunds will be processed within a reasonable timeframe (typically 15-20 business days) and will be credited back to the original source of payment.

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